I purchased this a few weeks ago and the first one that came was damaged in transit. I immediately contacted customer service and they were SO fast at helping me figure out what to do. That day, Friday, I sent photos and a video for review and by Sunday I had a return label in my email. It has been a flawless experience in that regard. In terms of the function of the replacement, I love it! I am able to store it conveniently and I have run on it for almost two hours this week so far. I have not noticed anything wrong with it. Adjusting the pad to center was super easy and the whole setup is easy, smooth, and works like a charm. It allows for a very low sound walk/run. At this point I am very happy with my purchase.
I recieved this product as a gift and was enjoying it for a short while until my dog chewed on one of the wires. I called customer service who promptly assessed the issue and provided me with a replacement with no hassle. Easy to contact and talk to. Would recommend.
It's better than I expected! Very easy to unpack! Quick assembly! I ordered without hand bars, and it helps with my balance after double knee replacement. I highly recommend.
The walking pad is great - good quality.
The desk did not arrive with the walking pad which is not a big deal but i would have appreciated an email telling me that it was on back order when the order was placed or when the walking pad was shipped. I had to reach out and ask. Again, not a huge deal but if something is on back order i feel like you should be told that at the time the order is place.
When i emailed to find out what the situation was, customer service promptly responded so i do feel like they are on top of things. Look forward to receive the desk portion as soon as it is available.
Fits perfectly under my work station