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We take great care to ensure that items are delivered to our customers as quickly as possible. You will
receive your order within 7 working days from the date of the order by following the steps below:
Processing（1-2D）
We usually take 1-2 business days to process your order (if all items are available). Note that this does not
include holidays and weekends.
Delivery time（1-5D）
1-5 working days
Delivery methods
We use FedEx and UPS for delivery.
Cost
Free Shipping: Contiguous continental states of the United States of America, including 48 states and the
District of Columbia, excluding Alaska and Hawaii.
This item cannot be shipped to the following locations: APO/FPO, American Samoa, Guam, Northern Mariana
Islands, Puerto Rico, United States Minor Outlying Islands, Virgin Islands, Alaska, and Hawaii.
If you have any questions, please contact us from here:
support@deerruntreadmill.com
At DeerRun, we offer the best products that can withstand the rigors of everyday use. Our products are tested
to industry-leading standards.
Our warranty coverage:
The warranty period is within 1 year after receiving DeerRun products.
This warranty includes quality defects found after receiving the product without use.
DeerRun will, at its option, repair or replace defective products.
What our warranty does not cover:
This warranty does not cover damage caused by negligence, abuse, normal wear, and tear or accident, or
man-made damage.
At DeerRun, Your Satisfaction Is Of The Utmost Importance To Us.
Our dedicated Quality Control and Quality Assurance teams inspect your items before dispatch. The quality of
our products is guaranteed. However, you need to check your order carefully and accurately before purchasing.
See information on product detail pages.
We can arrange returns and refunds for you quickly and easily if there is a quality issue with the item you
received. We are here to help you! If you have any problems with your order, you can always contact our
support team.
DeerRun supports worry-free returns and refunds within 60 working days after receiving the goods.
Contact Us:
Phone:+1 888 589 0777
Email: support@deerruntreadmill.com
Cancel The Order
Dear friends, if the order is canceled before the order is shipped, the canceled order will receive a full
refund. For cancellation requests after an order has been shipped, a Return Material Authorization needs to be
issued whether or not the customer has received the order.
I Want To Change My Shipping Address
1: Contact online customer service to confirm whether your order has been shipped
2: After the modification is successful, the logistics order number will be updated in the background.
The Item I Received Is Damaged!
The product may be damaged during shipping, and please contact us within 7 days of the delivery date.
Return Process
1. If you purchased the product on the official website, please contact customer service/call the hotline (
support@deerruntreadmill.com/+1 888 589 0777)
2. You must show a receipt or proof of purchase, we will check and contact you.
3. We will generate a return logistics waybill, which will be picked up by the courier company.
4. After the warehouse receives the return inspection confirmation, the refund will be processed within 72
hours.
5. It may take some time for the refund to appear on your account. Processing refunds usually take 3-7
business days.
If you have completed all these steps and have not received your refund, please contact us at
support@deerruntreadmill.com.
Delayed or lost refunds (if applicable)
If you haven't received your refund, please double-check your bank account.
After that, get in touch with your credit card company. It may take some time for your refund to appear on
your credit card.
After that, contact your bank. Processing refunds usually take 3-7 business days.
If you have completed all these steps and have not received your refund, please contact us at:
support@deerruntreadmill.com
🚀 24-Hour Shipping Commitment - Late Compensation!
We are committed to providing you with a faster shipping experience! For products marked as "In Stock", your order will be shipped within 24 hours, or we will provide compensation!
1. Scope of Application
-
✅ Applicable Products:
Only products marked as "In Stock" on the page (clearly indicated on the product page).
Not applicable to Pre-order products. For pre-order items, please refer to the product page for estimated shipping times.
-
✅ Applicable Order Time:
Weekdays (Monday to Friday): All orders will ship within 24 hours.
Weekends and public holidays: This commitment does not apply; orders will be processed and shipped within 24 hours on the next business day.
2. Estimated Delivery Time
📍Estimated Delivery Time will be displayed on the product page, based on the customer’s address and warehouse inventory situation.
📦 Estimated Delivery Time Calculation:
After shipping, the nearest warehouse will be matched based on the customer’s address, and delivery will be calculated using
UPS, FedEx, or USPS standard shipping.
Only
business days are counted, excluding weekends and holidays.
3. Late Shipping Compensation (Late is $10 or Derivative Product Compensation)
If, for reasons on our part (such as failure to ship within 24 hours), your order is delayed, you can receive one of the following three compensation options:
- ✅$10 Cash Compensation (Refunded to the original payment method, expected 3-5 business days to process)
- ✅$10 Discount Code (Valid for use on your next purchase, valid for 30 days)
- ✅Free Derivative Product (Such as specific brand merchandise, accessories, etc.; the specific products will be listed on the compensation page)
4. Exceptions to Compensation
-
❌ Product Type:
Orders containing Pre-order products are not eligible for the 24-hour shipping commitment. Orders with customized or special specification products (such products will be specifically noted on the product page).
-
❌ Customer Reasons:
Delays due to incorrect address, payment failure, or security checks.
-
❌ Force Majeure (Events beyond our control):
Severe weather (e.g., snowstorms, hurricanes, etc.);
Natural disasters (e.g., earthquakes, floods, wildfires, etc.);
Customs inspections, government regulations;
Logistics company internal issues (e.g., strikes, system failures, etc.).
-
❌Late Claims:
Orders for which a compensation claim is not submitted within 48 hours are not eligible for compensation.
5. How to Apply for Compensation
📝Application Method:
If your order qualifies for compensation, please
contact customer service to submit your request, providing your order number and preferred compensation method.
⏳ Processing Time:
After confirmation that the order qualifies, compensation will be processed within 3 business days.
📢Shop with confidence, fast shipping, and a commitment that makes your wait worthwhile!🎉
We are always ready to help
Choosing the right fitness product? Have a great idea for a new product? We value your feedback and would love to hear from you. To let us know how we can improve your shopping experience, or to ask specific questions about your order, please find our contact information below.
After sales support: support@deerruntreadmill.com
Hotline: 888 589 0777 (US)
一DeerRun Team
📢 Important Pre-Order Information
This product is a pre-order.
Please carefully check the pre-order date before deciding to purchase.
Once the order is placed, it cannot be easily modified or canceled.
If you have any questions or need assistance, please feel free to contact customer service.
