DeerRun Expert In-Home Assembly Service Policy

DeerRun Service Policy

Expert In-Home
Assembly Service Policy

Everything you need to know before choosing DeerRun Expert In-Home Assembly - including room placement, professional setup, scheduling, service fees, rescheduling and return visits.

Nationwide U.S. In-Home Service Eligible DeerRun Equipment
Expert Service
DeerRun Expert In-Home Assembly Service
Professional setup, right in your home. Room placement · Assembly · Function check · Cleanup
$400
Service Area Nationwide U.S.
Base Service $400 / Machine
Waiting / Cleanup >30 min $80 / extra hour
Scheduling 24-48 Hour Notice
Service Coverage

From delivery to a ready-to-use setup.

Expert Assembly handles the difficult parts of setting up eligible DeerRun equipment after it arrives at your home.

01

Unpacking & Inspection

Your equipment is unpacked and visually inspected before installation begins.

02

Carry to Your Preferred Room

Your delivered machine can be moved into your living room, home gym or preferred setup space.

03

Professional Assembly

A professional technician completes the assembly of your eligible DeerRun machine.

04

Function Check

Basic machine functionality is checked after assembly is completed.

05

Completion Photos

Completion photos may be taken as part of the service confirmation process.

06

Packaging Cleanup

Packaging related to the assembly process is cleaned up after installation.

Room Placement Included

We can carry your delivered machine into the room where you want it.

Living room, home gym or another preferred setup space - room placement is completed before professional assembly begins.

Carry + Setup Included
Service Pricing

Simple, clear service pricing.

Base assembly covers one eligible DeerRun machine. Miscellaneous fees may apply in the special cases below and will be confirmed with you before service.

Base Assembly Service Professional in-home setup for one eligible machine.
$400 per machine
Extended Waiting or Cleanup Applies if on-site waiting or cleanup exceeds 30 minutes.
$80 per additional hour
Return Trip Fee May apply if late notice prevents a rescheduling request from taking effect. Contact us at least 72 hours in advance.
$200 per occurrence, when applicable
Important Service Terms

Before we arrive.

Review these key conditions before confirming your service appointment.

01

Inspect your equipment after delivery

Check the machine and packaging for visible damage or appearance abnormalities. If everything looks good, contact DeerRun Customer Support to arrange assembly. If you notice damage or a machine-related issue, contact us before proceeding with installation.

02

Appointment confirmation

After you contact DeerRun Customer Support to arrange assembly, our service provider will coordinate the visit with you. Appointment details are generally confirmed 24-48 hours in advance.

03

Refund policy

Once the on-site appointment time has been confirmed, the Expert Assembly service fee is non-refundable.

04

Rescheduling

Please contact DeerRun Customer Support at least 72 hours before your scheduled appointment. If your rescheduling request cannot take effect because you did not contact us at least 72 hours in advance, a $200 Return Trip Fee per occurrence may apply.

Additional Service Charges

Miscellaneous Fees

Most installations are covered by the $400 per machine base Expert Assembly Service fee. Additional charges may apply in the following special cases.

No-elevator stair carrying

Quoted case by case

If your installation location has no elevator and the equipment requires stair carrying, a surcharge applies. The exact amount depends on the floor number, staircase conditions, and equipment weight.

Long-distance service

$2.40 / mile

Applies only when the distance from the installer's starting point to your installation address exceeds 20 miles. The exact charge will be confirmed in your individual quote before service.

Extended waiting or cleanup

$80 / extra hour

Applies if on-site waiting or cleanup exceeds 30 minutes.

One order, one quote: Miscellaneous fees are assessed per order after a remote review of your order details. Our team will confirm the exact amount with you, and any additional amount must be paid before service. No additional charges will be applied without prior confirmation.

Installation address: When placing your order, provide the correct installation address, including the floor number. This helps our logistics team choose the appropriate delivery provider and avoids higher carrying fees.

How It Works

Four simple steps from order to setup.

01

Purchase the Service

Add Expert Assembly to an eligible DeerRun machine.

02

Receive & Inspect

Wait for delivery and inspect your equipment before installation.

03

Contact Us to Book

After delivery and inspection, contact DeerRun Customer Support to arrange assembly. Our service provider will confirm appointment details approximately 24–48 hours before your visit.

04

Professional Setup

Room placement, assembly, function check and cleanup are completed.

DeerRun Protection

Machine-related return visits are covered by DeerRun.

If the technician cannot complete the scheduled installation, or a second visit is required because of a machine-related issue verified by DeerRun Customer Support, DeerRun will cover the related service cost. Contact DeerRun Customer Support promptly to report the issue so we can confirm the next steps.

Additional Information

Important things to know.

These conditions help ensure your installation can be completed efficiently when the technician arrives.

Expert Assembly is available only for eligible DeerRun equipment.

One Expert Assembly service covers one eligible machine.

The equipment must already be delivered to the service address before the assembly appointment.

Please ensure the access route and selected installation room are reasonably accessible before the technician arrives.

On-site waiting or cleanup exceeding 30 minutes is subject to a fee of $80 per extra hour. All miscellaneous fees are quoted case by case and confirmed before service.

Once the appointment time has been confirmed, the assembly service fee becomes non-refundable.

If your rescheduling request cannot take effect because you did not contact us at least 72 hours in advance, a $200 Return Trip Fee per occurrence may apply.

Ready for Expert Assembly?

Let DeerRun handle the heavy setup.

Review the service images and full setup details before adding Expert In-Home Assembly. Still have questions? Contact our support team directly.

Contact Support
support@deerruntreadmill.com · 888-589-0777