1. Order-specific rental terms

2. Eligibility and permitted use

You must be at least 18 years old, legally capable of entering a contract, and located at an eligible delivery address in the contiguous United States. The equipment is for personal, family, or household use only and may not be rented for resale, subleased, transferred, pledged, used commercially, or moved outside the United States without DeerRun’s written consent.

You must provide accurate account, delivery, billing, and contact information and keep that information current while the rental is active.

3. Rental term, charges, and automatic renewal

Automatic renewal authorization. If the selected rental plan automatically renews, you expressly authorize DeerRun and its payment processors to charge your selected payment method at the recurring amount and frequency disclosed at checkout, plus applicable taxes and any other amounts that you separately authorize or that are lawfully due under this Rental Agreement, until you cancel the recurring plan.

The product page, cart, checkout, and order confirmation form part of your rental order (the “Order-Specific Terms”). The Order-Specific Terms control the identity of the equipment, initial and renewal periods, price, billing frequency, deposit, and disclosed charges. This Rental Agreement controls the general rental relationship. We will provide an electronic acknowledgment in a form you can retain. If a renewal amount or other material term changes, DeerRun will provide advance notice and obtain any consent required by applicable law before the change takes effect.

4. Delivery, acceptance, and equipment identification

DeerRun will ship the rented equipment and quantity identified in your order to the approved delivery address. Estimated processing and delivery times are described in DeerRun’s Shipping Policy and are not guaranteed where delay is caused by a carrier or circumstances outside DeerRun’s reasonable control.

Promptly after delivery, inspect the equipment and packaging. Report visible shipping damage, missing parts, an incorrect item, or a material defect to support@deerruntreadmill.com as soon as reasonably possible and include your order number, photographs, and video where reasonably requested.

The equipment may be identified in DeerRun’s records by product, order number, serial number, asset tag, or other identifier. You may not remove, conceal, alter, or destroy any serial number, label, or ownership marking.

5. Ownership; no rent-to-own or purchase credit

The equipment remains DeerRun property at all times. This Rental Agreement does not transfer title and is not a rent-to-own contract, installment sale, credit sale, or financing agreement. Rental payments compensate DeerRun for temporary possession and use and are not credited toward the retail purchase price. Any future purchase or buyout option must be offered in a separate written agreement.

6. Customer care and safe use

You are responsible for reasonable care of the equipment while it is in your possession. You agree to:

• follow the owner’s manual, warnings, weight limits, assembly instructions, and maintenance directions;
• use the equipment indoors, on a stable surface, and only for its intended purpose;
• keep the equipment dry, clean, and protected from misuse, pets, unauthorized repairs, and avoidable damage;
• stop using the equipment and contact DeerRun if it appears unsafe or materially defective; and
• not modify, disassemble, or repair the equipment except as DeerRun expressly authorizes in writing.

Normal wear from ordinary, careful use is not considered customer-caused damage. Nothing in this Rental Agreement limits any non-waivable warranty or consumer right available under applicable law.

7. Canceling automatic renewal

You may cancel future automatic renewals using the online subscription-management method made available through your DeerRun/Shopify customer account or automated subscription email, or by contacting DeerRun at support@deerruntreadmill.com or 888-589-0777. Online customers will be provided an online cancellation method as required by applicable law.

To avoid the next recurring charge, submit cancellation before the next scheduled billing date shown in your account. Any product-specific cancellation cutoff disclosed at checkout also applies to the extent permitted by law. Cancellation becomes effective for future billing when confirmed. Amounts already charged for the current rental period are non-refundable except where required by law or expressly stated otherwise.

8. Return procedure

When you decide to stop using the equipment, contact support@deerruntreadmill.com and provide your order number. DeerRun will provide return instructions and, where applicable, a Return Material Authorization (“RMA”) and shipping label or carrier instructions.

You must tender the equipment to the designated carrier or other approved return location within the deadline stated in DeerRun’s written return instructions. Do not send equipment to a DeerRun warehouse without authorization; unauthorized returns may be delayed, rejected, or returned to sender.

Return the equipment, power cord, remote control, safety key, manuals, and all originally supplied components. Use the original packaging where reasonably available or packaging that provides equivalent protection. Keep the carrier receipt and tracking information until DeerRun confirms receipt.

For a voluntary return, you are responsible for return shipping and any carrier charge disclosed in the applicable offer or return instructions, unless DeerRun states otherwise. If DeerRun confirms that the equipment arrived defective, materially damaged in transit, or incorrect, DeerRun will provide return arrangements at its expense, subject to applicable law.

9. Return inspection and end of responsibility

DeerRun will inspect returned equipment after receipt. Your responsibility for possession ends when the authorized carrier records acceptance of the properly packaged equipment, except for loss caused by inadequate packaging or a customer’s inaccurate return information, to the extent permitted by law.

DeerRun may contact you regarding missing components, damage beyond normal wear, or an equipment-identity mismatch. Any charge or invoice will include a reasonable explanation and, where practicable, supporting photographs or repair/replacement information.

10. Loss, theft, damage, and unreturned equipment

You must promptly notify DeerRun if the equipment is lost, stolen, destroyed, or materially damaged. A police report may be required for theft where reasonable and lawful.

You may be responsible, to the extent permitted by law, for reasonable repair costs for damage beyond normal wear, replacement cost for missing components, or the fair replacement value of equipment that is lost, stolen, destroyed, materially altered, or not returned after cancellation and proper return instructions.

11. Payment failures

If a scheduled payment fails, DeerRun or its payment processor may retry the charge and notify you using the contact information associated with your account. You must update your payment method or contact DeerRun promptly. A failed, skipped, or paused payment does not transfer ownership or eliminate your obligation to return the equipment.

If payment remains unresolved, DeerRun may suspend or terminate the rental relationship, request return of the equipment, and pursue lawful recovery of unpaid amounts. DeerRun will not impose an undisclosed late fee or collection charge.

12. Refunds

Rental charges for a rental period that has begun are not prorated or refunded merely because you stop using the equipment or return it before the period ends, except where required by law, where DeerRun agrees otherwise in writing, or where the equipment is confirmed defective and an applicable remedy requires a refund.

Refunds approved by DeerRun are issued to the original payment method. Financial institutions may require additional processing time after DeerRun initiates a refund.

13. Taxes and shipping charges

You are responsible for applicable sales, use, rental, or similar taxes and for charges clearly disclosed at checkout or during an authorized return. Initial delivery charges, if any, will be shown at checkout. Return shipping for a voluntary return is your responsibility as described above.

14. Electronic records and communications

You consent to receive this Rental Agreement, recurring-payment disclosures, receipts, renewal notices, material-change notices, return instructions, and related communications electronically at the email address associated with your order. You may retain this Agreement by printing or saving it. Contact DeerRun if you require a paper copy.

Your clicking “Pay now,” order submission, account authentication, or other electronic action indicating assent constitutes your electronic signature to the extent permitted by applicable law. DeerRun may retain records of the version accepted, date and time, order number, and acceptance status.

15. Privacy

DeerRun handles personal information in accordance with its Privacy Policy. Information may be shared with Shopify, payment processors, carriers, warehouses, support providers, fraud-prevention providers, and other service providers as reasonably necessary to administer the rental, collect authorized payments, deliver and recover equipment, prevent fraud, and comply with law.

16. Changes to this Rental Agreement

The version accepted at checkout governs your existing rental unless a change is required by law or you affirmatively agree to a material amendment. DeerRun may update terms prospectively for new rentals. For a material change affecting an active rental, DeerRun will provide advance notice and any cancellation opportunity or renewed consent required by applicable law.

17. Relationship to general terms; consumer rights

DeerRun’s Terms of Service applies to website use and other general matters. This Rental Agreement controls with respect to rental-specific billing, ownership, possession, cancellation, and return obligations. No provision waives a right or remedy that cannot lawfully be waived under federal, state, or local law.

18. Governing law and disputes

Any dispute arising under this Agreement or between you and DeerRun as a result of this Agreement or the related services shall be subject to and governed by the laws of the State of Texas, and shall be construed in accordance with such laws, without application of any conflict-of-laws principles.

Any legal action, proceeding, or litigation arising from or in connection with this Agreement shall be submitted to the state courts of Harris County, Texas, or to the United States District Court for the Southern District of Texas. You hereby irrevocably agree to the exclusive jurisdiction of such courts. You further agree that no dispute shall be brought as a class action or representative action.

19. Contact us

20. Customer acknowledgment

By clicking “Pay now” and submitting your rental order, you acknowledge that:

• you are entering a rental arrangement and will not own the equipment;
• if the selected plan is recurring, it renews automatically at the amount and frequency shown at checkout;
• you authorize recurring charges until cancellation;
• skipping, pausing, or canceling recurring billing does not extend the paid rental period or complete the equipment return;
• you must contact DeerRun and return the equipment using the authorized process; and
• you have received or can retain a copy of this Rental Agreement.