Professional setup, right in your home.
DeerRun Expert In-Home Assembly takes the hassle out of setting up
your fitness equipment. Our professional service team will help with
unpacking, inspection, room placement, assembly, function checks,
and packaging cleanup.
Base Assembly Service — $400 / machine
Includes:
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Professional in-home assembly for one eligible DeerRun machine
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Unpacking & inspection
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Carrying to your desired room
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Function check & calibration
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Completion photos
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Packaging cleanup
Miscellaneous Fees
Most installations are covered by the base Expert Assembly Service
fee. In the following special cases, additional charges may apply
and will be quoted case by case after we review your order details
remotely.
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No-elevator stair-carrying surcharge:
If your installation location has no elevator and the equipment
requires stair carrying, a surcharge applies. The exact amount
depends on the floor number, staircase conditions, and equipment
weight.
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Long-distance fee — $2.40 / mile:
Applies only when the distance from the installer’s starting
point to your installation address exceeds 20 miles. The exact
charge will be confirmed in your individual quote.
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Extended waiting or cleanup — $80 / hour:
Applies if on-site waiting or cleanup exceeds 30 minutes.
Miscellaneous fees are assessed per order. Our team will confirm
the exact amount with you, and any additional amount must be paid
before service. No additional charges will be applied without
prior confirmation.
When placing your order, please provide the correct installation
address, including the floor number. This helps our logistics team
choose the appropriate delivery provider and avoids higher
carrying fees.
How It Works
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Purchase the assembly service with your eligible DeerRun equipment.
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Once your equipment arrives, inspect it for any visible damage
or appearance abnormalities. If everything looks good, contact
DeerRun Customer Support to arrange your assembly appointment.
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Our service provider will contact you approximately 24–48 hours
in advance to confirm your appointment and installation conditions.
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A trained technician will arrive, complete the assembly, check
functionality, take completion photos, and clean up packaging.
Rescheduling
To change or reschedule your appointment, contact DeerRun Customer
Support at least 72 hours in advance so we can
coordinate with the service provider and confirm a new appointment.
If your rescheduling request cannot take effect because you did
not contact us at least 72 hours in advance, a
$200 Return Trip Fee per occurrence may apply.
Important
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Available for eligible DeerRun equipment in the U.S.
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One assembly service covers one machine.
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Assembly fees are non-refundable once the appointment time
has been confirmed.
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If you notice visible damage or a machine-related issue,
contact DeerRun Customer Support before proceeding with assembly.
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If an unsuccessful visit or a second visit is required due to
a machine-related issue verified by DeerRun Customer Support,
DeerRun will cover the related service cost.
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Miscellaneous fees may apply under the conditions listed above
and will be confirmed with you before service.
