Great purchase as it is very durable and easy to store.
As above
I'm really happy with my Z20 Walking Pad. It was easy to set up, works well, and I'm excited to be using it with my standing desk. The product itself has been a great purchase.
The reason I'm not giving it five stars is because of my customer service experience.
I contacted support because the walking belt needed to be aligned. The instructions that came with my unit were outdated, and the representative confirmed that newer instructions exist. She asked how we had attempted the alignment, and I explained that we had followed the instructions included with the machine. Before I could finish explaining, she repeatedly interrupted me to tell me we had done it wrong—even though we were simply following the directions we had been given.
When I asked if she could provide the updated instructions, her response was, "If you stop talking, I can tell you." I found that comment unnecessarily rude and unprofessional.
I understand that mistakes happen and that instruction manuals get updated. My frustration wasn't that the original instructions were outdated—it was the way I was spoken to while trying to explain the situation.
I still recommend the Z20 Walking Pad because I've been very pleased with the product itself. I just hope the company places more emphasis on providing customer service that matches the quality of its products.
